TERMS OF SERVICE

By purchasing from Mila Maven, you (the customer) accept the Terms & Conditions below, agreeing to read all our policies of sale on this page and also the Delivery, Returns and Order Confirmation. If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

The use of this website is subject to the following terms of use:

Definitions

The term ‘Mila Maven’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2 Sherbourne Street, Prestwich, Manchester, M25 3BB.

The term ‘you’ refers to the user or viewer of our website.

‘Goods’ means any item or items offered for sale on this web site by the seller from time to time.

‘Our Website’ means any website of ours, and includes all web pages controlled by us.

All goods promoted for sale on this web site are deemed by ‘us’ to be of a satisfactory quality and meet the descriptions displayed on this web site.

All descriptions of goods are offered in good faith and to the best of our ability and knowledge.

Contract of Sale

No contract for the sale of goods shall arise until the customer has paid for the item/s and all additional charges in full.

When you place an order we will require your personal information (name, email address, delivery address and payment details). Without this information, or if incorrect, we will be unable to process your order.

We also require your contact number so that we can contact you if there is a problem with your order. We may pass this information to our couriers in the event that they need to contact you during the processing or delivery of your order.

When you receive an email confirmation this is to inform you that we have received your order/payment. This does not mean that your order has been accepted and we retain the right to cancel your order and issue a full refund if your item(s) is not in stock or is subject to any other complications internally.

No contract for the sale of goods shall arise until the customer has paid for the item(s) and all additional charges in full.

It is upon dispatch and delivery that the contract between us and you has been completed. We may not be able to fulfil your order due to the product(s) not being in stock or your payment has been declined amongst other reasons.

We reserve the right to reject any offer of purchase by you at any time.

​We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Payment

All prices quoted are in Pounds Sterling and do not include shipping costs or local taxes.

It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.

We accept payments through Stripe.

Delivery

Goods will be scheduled for delivery when we receive payment in full, including postage and packing charges.

Deliveries will be made by courier to the address stipulated in your order. You must ensure that the information you have given is correct. We cannot accept responsibility for delays beyond our control.

We may deliver the Goods in instalments if they are not all available at the same time for delivery.

If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.

Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

Returns

From the day after you receive your goods, you have 14 working days to cancel your order. You may be charged for the cost of returning the item. The item purchase price will be refunded within 30 days of cancellation. Bespoke items and personalised items are non returnable items. Please note that we do not offer a free returns service. You are responsible for covering the cost of returning an unwanted item.

You must tell us by email message to customercare@milamaven.com that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a return note. If you send Goods to us without a return note, we may not be able to identify sufficient details to enable us to attend to your complaint.

Your Privacy

We will not share customer or visitor details with any third party, nor send unsolicited mail to any visitor using this web site. Please refer to our privacy policy.

Copyright and Trademark

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Law

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Mila Maven Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Mila Maven and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Mila Maven. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Mila Maven takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.